Project 3: Support Queue Case Study

Paper details: For this project, you will apply the CompTIA 6-Step Troubleshooting Process to explain how you would tackle Hudson Fisher Associates Help Desk Tickets. There are three groups of tickets, Level 1, Level 2, and Level 3. You will pick two tickets from each group.

As you prepare to analyze and hopefully solve these typical IT help desk tickets, keep in mind that for this course, it is more about the process and less about finding the “correct” answer. You may not always find an exact answer from the information given. The problems are structured to approximate what you will find in the workplace. Use a logical and repeatable process (e.g., the CompTIA 6-Step Troubleshooting Process) and eliminate the improbable as you work your way through each scenario.

CompTIA 6-Step Troubleshooting Process:

Identify the problem.
Establish a theory of probable cause.
Evaluate the theory to determine the actual cause.
Establish a plan of action to resolve the problem and implement the solution.
Verify full system functionality and if applicable implement preventative measures.
Document findings, actions, and outcomes.

Your deliverable for the project is an annotated PowerPoint Presentation covering the following:

List of the six tickets you selected (two each from Level 1, Level 2, and Level 3)
One to two slides for each ticket, in which you:
State the problem.
Describe the steps taken to troubleshoot/analyze the problem.
Propose a brief resolution.
One summary slide: What did you find challenging or interesting about one or two of the support cases (opinion-based)?
One reference slide (two to six IEEE references). Include references for materials you consulted in TestOut or on the internet.

Get a Custom paper from Smart2write

Place your order with us and get a high quality, unique and plagiarism free paper that will guarantee you amazing results!!